Viewing Assigned Jobs
Technicians can access their jobs in two ways:
From the Dashboard
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Scroll to Assigned Jobs
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View all jobs for the selected date range
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Tap any job to open details
From the Menu
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Tap the Menu (☰)
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Select Jobs
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Choose a job from the list
💡 Best Practice:
Always start your day by reviewing assigned jobs to understand your schedule and priorities.
Understanding the Job Details Page
Once inside a job, everything needed to complete the work is organized into tabs.
Details Tab
This is your main job overview:
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Service address (where you’re going)
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Job category (install, service, maintenance)
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Priority level
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Schedule and due date
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Job description / scope of work
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Customer and contact information
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Assigned team members
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Attachments
Tasks Tab
This is your checklist for the job.
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View required service tasks
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Complete inspections or forms
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Mark tasks as complete
💡 Best Practice:
Always complete tasks before finishing the job—this ensures quality and consistency.
Associated Tab
This connects everything tied to the job:
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Parts & services
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Material requests
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Assets (generator unit)
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Quotes and invoices
This is also where you can:
👉 Add parts
👉 Review pricing
👉 Collect payment
Gallery Tab
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View job photos and videos
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Upload new images from the field
Use this for:
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Before/after photos
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Documentation
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Proof of work
Status Tab
Shows the full job timeline:
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Status updates
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Timestamps
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Who made updates
Notes Tab
This is where you document the job.
You can add:
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Photos
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Videos
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Audio
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Text notes
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Documents
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Scanned files
💡 Pro Tip:
Document everything. This protects your team and improves communication.
Adding Job Notes
To add a note:
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Tap Add Note
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Choose what you want to upload:
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Photo
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Video
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Audio
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Document
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Text
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Scan
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Add description if needed
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Tap Submit
Advanced: AI Walkthrough Notes
You can:
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Take photos
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Record voice
Zuper AI will:
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Transcribe your notes
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Create a structured summary
Updating Job Status
Keeping job status updated is critical for dispatch, office staff, and customers.
How to Update Status
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Open the job
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Tap Update Status
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Select the next status:
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On My Way
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Started
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On Hold
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Completed
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Closed
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Complete any required checklist
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Tap Submit
What Happens Next
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Status updates in real time
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Timeline is recorded
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Team and office stay informed
Status + Time Tracking
If timelogs are enabled:
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On My Way → Starts travel time
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Started → Starts labor time
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On Hold → Pauses time
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Completed → Stops time
Collecting Payments (Mobile)
Technicians can collect payment directly from the job.
How to Collect Payment
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Open the job
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Go to Associated → Invoices
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Open the invoice
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Tap Record Payment
Payment Methods
Depending on your setup:
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Credit Card
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ACH / Bank Transfer
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Cash
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Other methods
Using Zuper Pay (Recommended)
With Zuper Pay, techs can:
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Take credit card payments on-site
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Accept ACH payments
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Process payments instantly
💡 Best Practice:
Always collect payment before leaving the job site whenever possible.
Summary
Job Management in the mobile app allows your technicians to:
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View and complete jobs
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Track time
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Add notes and documentation
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Update status
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Collect payment
Everything they need—right from their phone.
Pro Tips
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Review jobs at the start of the day
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Update status in real time
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Complete all tasks before closing a job
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Document everything with notes and photos
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Collect payment on-site when possible
What’s Next?
👉 Learn how to log time on jobs or manage timelog summaries for better performance tracking.