Zuper: Best Practices & Settings for Routing
The dispatch board is the hub for planning routes, assigning jobs, and keeping service operations organized. While powerful, its settings can feel overwhelming at first. This guide walks through each configuration so you can customize your board for clarity and efficiency.
Dispatcher’s Queue
The dispatcher’s queue controls everything that appears on the left side of your dispatch board: jobs, routes, and related lists.
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Color coding: By default, jobs are color-coded by team and category. Many dispatchers prefer customizing this to show job category and job status, making it easier to distinguish active installations, repairs, or inspections at a glance.
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Jobs per page: The default view shows 10 jobs at a time. Increasing this to 50 or 100 can reduce scrolling and allow dispatchers to spot patterns more easily.
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List vs. table view: The list view is cleaner and compact, while table view adds flexibility, letting you move the list to the bottom of the screen. Choose whichever feels most natural for your team.
Customizing Job and Route Cards
Job cards are the “snapshots” you see for each assignment. You can add or remove fields like:
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Job number, title, and tags
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Location (city/state)
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Required skill sets (useful for specialized jobs such as liquid-cooled maintenance)
This ensures dispatchers always see the most important details up front. The same applies to route cards, where you might include the route’s departure date or technician assignment.
User Queue & Scheduler Settings
The user queue determines what’s displayed under each technician on the map. Typical fields include:
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Name
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Current job/route count
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Skill sets
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Work hours or shifts
The scheduler allows you to control how jobs appear in calendar views, including which hours are displayed (business hours only vs. full 24-hour view).
Map Settings
The map view ties everything together visually. You can enable or disable map layers like:
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Jobs
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Routes
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Users
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Service territories
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Properties or assets
💡 Pro tip: Keep “display nearby jobs” turned off. Although it may sound useful, it often clutters the map with irrelevant future jobs, making it harder to focus on what matters today.
Colors and Icons
Custom icons and colors help quickly identify job types. For example:
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Black briefcase icon = liquid-cooled maintenance
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Green briefcase icon = air-cooled maintenance
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Calendar icon = inspections
This visual language helps teams instantly recognize priorities and job types without reading long descriptions.
Conclusion: By fine-tuning settings, your dispatch board becomes more than just a scheduling tool — it turns into a real-time command center that reduces errors, saves time, and improves technician utilization.