Zuper Webinar Series: Week 6 - Timesheets

Zuper gives you the data you need to understand where time is spent, how profitable each job really is, and how to make better scheduling and staffing decisions. This week's webinar covers how to set up time tracking, monitor job-specific activity, calculate labor costs, and use reports to improve overall efficiency.

Time Tracking in Zuper

Zuper’s time tracking system can be customized to match the way your team works. Within the organization settings, you can configure:

• Shift Punches: Enable technicians to clock in and out for their workday.

• Custom Rules: Choose whether to require facial authentication, location-based geofencing, or manager approvals.

• Notifications: Get alerts for missed punches or schedule exceptions.

• Technician Control: Allow or restrict editing of past time entries.

These settings make it easy to keep accurate, verifiable records while reducing the administrative load on managers.

Tracking Time by Job

Beyond daily shifts, Zuper lets you automatically track time spent on individual jobs. When a technician starts or completes a job, the system can auto-clock them in and out, capturing labor time specific to that work order.

The “On My Way” feature logs travel time separately, helping you compare drive time vs. actual job time. This distinction provides clear visibility into how much of your labor cost is spent traveling versus doing billable work - an essential metric for optimizing routes, workloads, and scheduling.

Analyzing Job Profitability

Every minute your technicians spend on a job contributes to cost. Zuper allows you to assign hourly labor rates to each team member, so job cost calculations automatically factor in who performed the work and for how long.

This data makes it easy to:

• Identify which job types generate the most profit.

• Understand if labor costs are being recouped in your pricing.

• Spot inefficiencies where technician time could be better utilized.

Armed with accurate cost-per-job data, you can make confident pricing and staffing decisions that protect your margins.

Time Logs and Reporting

Zuper’s Time Log Summary offers detailed insights into how time is being used across your organization. Reports can show:

• Time spent traveling vs. performing work.

• Total labor hours per technician or per job.

• Exceptions, missed punches, or outliers in productivity.

All reports are exportable to CSV or Excel for further analysis or integration with other financial tools. This makes it easy to share data across departments or use it in external reporting dashboards.

Managing Time Off

Zuper includes a built-in time off management system that syncs directly with your scheduling calendar. Managers can view all approved or pending time off requests, preventing job assignments on unavailable days. Technicians can request time off directly through the app, ensuring everything stays visible and documented in one place.

Email Communication Reporting

The new Email Communication Report provides visibility into all customer-facing emails sent through Zuper — including delivery status, recipient details, and any errors. This feature helps you audit automated notifications and ensure customers are receiving consistent updates throughout the job lifecycle.

Next Steps

• Watch the webinar recording to see a full walkthrough of each feature.

• Explore the Reports section in your Zuper dashboard to start analyzing your own data.

• Contact Us if you need help setting up time tracking, time sheets, or profitability calculations.