PRIVACY POLICY

HOW WE USE YOUR DATA

The Stilwell Specialist Group (“TSSG,” “we,” “our,” or “us”) respects your privacy and the privacy of your family, colleagues, and business. We are committed to protecting any personal information you share with us. By using our website, you agree that this Privacy Policy and our Terms of Service govern your use. This Privacy Policy applies to your access of our website through mobile devices, tablets, apps, and any other interactions you may have with us. We may update this Privacy Policy periodically and encourage you to regularly review our website for updates. Your continued use of our website confirms your acceptance of any changes.

Information We Collect

Generally, you can browse our website without providing personal information. We collect personal information you voluntarily provide, including but not limited to:

• Name
• Email address
• Mailing address
• Phone numbers (including mobile phone numbers)
• Purchase and financial information (billing details)
• Other information submitted through forms or communication channels

We may also collect non-personal information such as your browser type, operating system, and domain name of your Internet Service Provider to optimize our services and website experience.

Use of Your Information

We use your personal information to:

• Respond to inquiries and fulfill requests
• Provide customer support and coaching services
• Process billing and manage transactions
• Inform you about programs, services, or resources
• Send promotional offers (with your consent)
• Improve our products, services, and website
• Facilitate SMS communications about appointments, updates, services, or promotions (with your opt-in)

SMS Messaging Policy

TSSG may send SMS messages to customers regarding coaching updates, appointment scheduling, program information, promotional offers, and other important notifications. By opting into our SMS program, you agree to receive text messages from us.

• You may opt in to receive messages by signing up on our website or through an approved form.
• You can opt out at any time by replying STOP to any message.
• Message frequency may vary.
• Standard message and data rates may apply based on your carrier.
• For help, reply HELP or contact our support team directly.

Disclosure of Your Information

We will not sell, trade, or rent your personal information. However, we may share your information with:

• Regulatory bodies, courts, or government agencies as required by law

No mobile information will be shared with affiliates or third parties for marketing purposes.

Security

We have implemented security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Although we continually enhance our security measures, we cannot guarantee absolute security. Please contact us with any security concerns.

Cookies

Our website uses cookies to improve our level of service. Cookies store information on your computer to help identify you upon future visits and improve your browsing experience.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, accuracy of information, or products and services provided by these third-party websites. Please review their privacy policies before providing personal information.

Social Media

Information submitted via our social media platforms (e.g., Facebook, LinkedIn, Instagram) is public and without expectation of privacy. We cannot control the actions of other social media users and disclaim responsibility for content shared on these platforms. Please review applicable privacy policies and terms of use before interacting with us on social media.

Declining Email Offers

You can opt out of promotional emails at any time by unsubscribing. Once opted out, you will no longer receive direct marketing communications from us.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Policy Changes

We reserve the right to update this Privacy Policy by posting new terms on our website. Continued use of our website indicates your acceptance of these changes. This Privacy Policy does not create legal rights for you or any third parties.

Your Privacy Rights

You have the right to access, update, or request deletion of your personal information. Contact us using the information provided below.

Contact Us

The Stilwell Specialist Group (TSSG)
Email: support@tssgcoaching.com
Phone: 860-805-1155